Berna Tagumpay

About Berna

I am a reliable and detail-oriented Virtual Assistant with 9 years of experience in customer service and administrative support. I specialize in handling inbound customer communication, scheduling appointments, maintaining accurate records, and supporting day-to-day business operations. I have worked in fast-paced environments where clear communication, organization, and professionalism are essential. I am experienced in assisting customers via phone, email, and messaging platforms, ensuring concerns are handled efficiently and with a positive customer experience. I am comfortable working remotely, managing tasks independently, and using tools such as Google Workspace, spreadsheets, and CRM systems. While I continue to expand my skills in advanced tools, I am a fast learner and adapt quickly to new systems and processes. I am looking for a long-term opportunity where I can support business operations, improve workflow efficiency, and provide consistent, high-quality service.

Skills

Experience

• I have 9 years of experience in customer service and administrative support roles, primarily handling inbound calls, customer inquiries, scheduling, and data entry.
• My responsibilities have included managing customer communication, updating records, coordinating appointments, and ensuring accurate documentation in fast-paced environments.
• I am experienced in maintaining organized workflows, handling multiple tasks simultaneously, and providing timely follow-ups to ensure customer satisfaction.
• I have worked with tools such as Google Workspace (Docs, Sheets, Calendar), basic CRM systems, and spreadsheets for tracking and reporting.
• I am comfortable working full-time in remote settings, including US or AU business hours, and I am reliable, detail-oriented, and committed to delivering consistent results.