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Actively looking·41 yrs old7 yrs exp
Billy John T. Gealon
Philippines41 years old·Actively looking for jobs
Senior TalentProfessionalMid-Level TalentAdmin & OperationsClient-Facing ExpertVerified CVAvailable NowIdentity Confirmed
Expected rate
$8 – $20 / hr
Full-time
Phone Number
Available after invite
Email Address
bjg•••••••@•••••.com
Profile Created
May 22, 2026
Earliest Availability
Immediate
Current Location
Batangas, Philippines
English Level
Professional
About Billy
Highly motivated and results-oriented professional with extensive experience in workforce management, real-time analysis, and customer service. Proven ability to optimize staffing, manage agent rosters, and ensure operational efficiency. Eager to leverage analytical skills and leadership capabilities to drive success in a challenging role.
Skills
MS Office (WordExcelPowerPoint)Troubleshooting (DomainEmail and MS Windows)Knowledgeable in most windows command keyBasic computer network troubleshooting
Experience
- Currently serving as a Real-Time Analyst and Workforce Management Scheduler at QUALFON PHILIPPINES INC., responsible for creating and managing schedules to ensure optimal staffing and meet business needs.
- Previously held roles as a Customer Care 1/Quality Analyst Apprentice and Customer Support Representative, where I provided inbound chat support, conducted QA talks, and offered value-added services.
- My experience also includes Technical Support and managing office and field operations, demonstrating a versatile skill set in operations, customer engagement, and team leadership.
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