CHARL CYREN LACSON

About CHARL

Dedicated Customer Service Representative and Virtual Assistant with proven experience in customer service, administrative support, and team leadership. Highly skilled in streamlining workflows, coordinating tasks, and supporting cross-functional teams to improve efficiency and client satisfaction. Known for reliability, attention to detail, and delivering consistent, high-quality results in fast-paced remote environments.

Skills

Experience

• Charl Cyren Lacson is a Customer Service Representative and Virtual Assistant with extensive experience in customer support, administrative tasks, and team leadership.
• In their most recent role as a Nationwide Insurance Claim Advocate, they focused on new customer lines, lead generation, and appointment setting using Calendly.
• Previously, at Agero, they served as a Customer Service Representative, Dispatcher, and Quality Analyst, handling inbound/outbound calls, quoting services, job coordination, and processing payments.
• Their experience also includes customer service roles at Amazon Retail and Verizon, where they managed teams, implemented strategies for customer satisfaction, handled inquiries, upsold products, and resolved escalated complaints.