Cheryl Joyce Tan

About Cheryl

I help e-commerce businesses deliver exceptional customer experiences while keeping their day-to-day operations organized, efficient, and running smoothly. With over 10 years of experience in customer service, remote support, and administrative operations, I specialize in supporting online businesses across the UK, and US. My background includes managing customer inquiries through email, live chat, and phone, resolving order and shipping issues, processing returns, maintaining accurate records, and providing reliable administrative support in fast-paced e-commerce environments. My experience with PlanetArt, freelance clients, and BPO organizations has strengthened my ability to handle high-volume customer interactions while maintaining professionalism, accuracy, and attention to detail. As a former Subject Matter Expert, I also developed leadership skills by coaching teams, resolving escalated concerns, and contributing to quality and performance improvements. I enjoy helping business owners streamline operations so they can focus on growing their brands. Whether it's managing customer support, organizing inboxes, updating product information, processing orders, maintaining documentation, or improving workflows, I take pride in being dependable, proactive, and solution-oriented.

Skills

Experience

• I have experience in customer support, e-commerce operations, administrative tasks, online research, data entry, and order management.
• I have handled customer inquiries through chat, email, and phone, coordinated with suppliers, managed orders, and followed up on customer concerns.
• I’m also comfortable with Google Workspace, Microsoft Office, Trello, Canva, and other online tools.
• I’m reliable, organized, detail-oriented, and a quick learner.