Chrysler Kent Hilado

About Chrysler

Are you seeking an expert with technical support skills and customer service satisfaction? Well, you already found it and it's me. I have all the skills to help you improve and achieve your company goals. ✔️Customer Service ✔️Technical Service ✔️Admin Task ✔️Customer Satisfaction ✔️Email support ✔️Sales and Marketing ✔️Excel Proficient ✔️Data Entry ✔️Video Editing Personalities? 💥 Active listener 💥 Team player 💥 Helpful 💥 Adaptable and Flexible 💥 Willing to learn 💥 Perceptive 💥Time management 💥Organize You can email me at kent.hilado30@yahoo.com to learn more about me.

Skills

Experience

• • Top 1 SME for 3 consecutive months based on QA scores, coaching impact, and team performance.
• • Top 3 Agent recognized for outstanding individual performance and consistent target achievement.
• • Top 4 Agent recognized for overall performance, quality, and customer service results.
• • Maintained 95%+ CSAT while resolving billing disputes professionally.
• • Achieved 90%+ first-call resolution while handling 30–40+ technical support tickets per day.
• • Improved team resolution accuracy by 20% while supporting 15–20 agents.
• • Contributed to a 15% reduction in service cancellations through customer-focused retention solutions.