Daisy V. Apurado

About Daisy

Highly motivated Customer Service Representative with over 4 years of experience in fast-paced BPO, fintech, and e-commerce environments. Proven ability to deliver exceptional support via chat, email, and phone, consistently meeting high CSAT and QA scores while maintaining efficient AHT. Adept at issue resolution, order management, and administrative tasks, with a strong commitment to compliance and client satisfaction.

Skills

Experience

• As a Customer Service Representative, with accumulated over 4 years of experience in diverse environments including BPO, fintech, and e-commerce.
• My roles have involved extensive customer support via chat, email, and phone, managing inquiries, resolving complaints, and processing orders.
• I have proven track record of maintaining high CSAT and QA scores while adhering to strict Average Handle Time (AHT) and productivity targets.
• I am skilled in various CRM systems such as Zendesk, GoHighLevel, and PEGA, and proficient with Google Workspace tools.