DANIEL BLAS

About DANIEL

A dedicated and results-driven Incident and Quality Specialist with a strong foundation in Information Technology. With over five years of hands-on experience in technical support and incident management, I am passionate about delivering exceptional service and ensuring seamless operational performance. I excel in troubleshooting, problem-solving, and incident resolution, consistently providing top-tier support and maintaining high standards of quality.

Skills

Experience

• Currently serving as an Incident and Quality Specialist I at Stefanini, Manila, I am responsible for monitoring and responding to major incidents, coordinating daily incident management processes, and communicating changes that may affect service desk volume.
• I also conduct regular audits and inspections to ensure compliance with quality processes, analyze data for improvement opportunities, and collaborate with teams on quality initiatives.
• Previously, I held roles as an Incident Controller I, IT Helpdesk Technician I, and Technical Support Associate II, gaining extensive experience in technical support and incident resolution.