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Actively looking·30 yrs old9 yrs exp
DANIEL BLAS
Philippines30 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalMid-Level TalentTech-SavvyDetail-OrientedVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$8 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
dan••••••••••@•••••••••.ph
Profile Created
May 7, 2026
Earliest Availability
Immediate
Current Location
Imus, Cavite, Philippines
English Level
Professional
About DANIEL
A dedicated and results-driven Incident and Quality Specialist with a strong foundation in Information Technology. With over five years of hands-on experience in technical support and incident management, I am passionate about delivering exceptional service and ensuring seamless operational performance. I excel in troubleshooting, problem-solving, and incident resolution, consistently providing top-tier support and maintaining high standards of quality.
Skills
Computer TroubleshootingIncident ManagementQuality AssuranceCustomer Service
Experience
- Currently serving as an Incident and Quality Specialist I at Stefanini, Manila, I am responsible for monitoring and responding to major incidents, coordinating daily incident management processes, and communicating changes that may affect service desk volume.
- I also conduct regular audits and inspections to ensure compliance with quality processes, analyze data for improvement opportunities, and collaborate with teams on quality initiatives.
- Previously, I held roles as an Incident Controller I, IT Helpdesk Technician I, and Technical Support Associate II, gaining extensive experience in technical support and incident resolution.
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