DIÑO, VICTORIA FATIMA

About DIÑO,

A sophisticated and adaptable team player who thrives in collaborative environments and excels under pressure. I am a proactive individual who takes initiative and consistently meets tight deadlines. I am eager to leverage my customer service and quality assurance experience to contribute to a dynamic organization.

Skills

Experience

• Experienced in providing real-time customer assistance via chat-based platforms, answering questions, troubleshooting issues, and guiding users through products or services.
• As a Customer Service Representative at TTEC (Teletech), I served as the first point of contact for callers, resolving problems and ensuring adherence to company policies.
• I also worked as a Specialist in Quality Assurance, guaranteeing the implementation of quality standards through evaluation of call procedures and suggesting innovative resolutions.
• Additionally, I escalated issues as a Supervisor Support Team member.