Don Laurencio

About Don

Experienced Virtual Assistant with a strong background in sales support, customer service, operations coordination, and administrative management. Over 8 years of experience supporting businesses with inbound sales, lead follow-ups, scheduling, CRM and pipeline management, client communication, and day-to-day operational support. Skilled in handling high-volume communication while maintaining strong organization, professionalism, and attention to detail. Experienced working with remote teams, coordinating with multiple departments, streamlining workflows, and supporting customer retention through timely follow-ups and relationship management. Proficient with tools such as Salesforce, Google Workspace, Microsoft Office, Canva, Mojo, Brivity, Sierra Interactive, Zillow, Redfin, Slack, Zoom, and various CRM and communication platforms. Known for being adaptable, dependable, detail-oriented, and able to manage multiple responsibilities in fast-paced remote environments.

Skills

Experience

• Experienced Virtual Assistant with over 9 years of experience (2017–present) supporting businesses in sales support, administrative operations, client communication, and CRM management.
• Background includes handling inbound sales inquiries, lead follow-ups, scheduling and rescheduling, pipeline management, client coordination, and operational support in fast-paced remote environments.
• Experienced in working with cross-functional teams, streamlining workflows, updating sales scripts and processes, and supporting customer retention through effective communication and follow-up.
• Additional experience in real estate virtual assistance, including cold calling, lead management, skip tracing, CRM maintenance, and transaction coordination support.
• Proficient in transaction coordination for real estate operations, including managing documentation, tracking deal progress, coordinating with agents and clients, and ensuring smooth end-to-end transaction flow.
• Also experienced in Google Workspace, Microsoft Office, Salesforce, Mojo, Brivity, Sierra Interactive, Canva, Slack, Zoom, and various CRM and communication platforms.