Erna Balagot Feliciano

About Erna

Customer Service Representative with 8+ years of experience in BPO, banking, and administrative support. Skilled in customer support, conflict resolution, billing, technical troubleshooting, and CRM systems such as Salesforce. Proven ability to handle high-volume interactions across chat, email, and phone while maintaining customer satisfaction.

Skills

Experience

• Customer Service Representative Intelenet (Barclays Account) | 2015 – 2017 Assisted customers with banking transactions and inquiries Provided support via phone, email, and in-person channels Promoted digital banking tools and services Resolved customer concerns while ensuring compliance Administrative Assistant Unilab, Inc.
• | 2017 – 2020 Managed documentation, scheduling, and internal communications Processed purchase requests, orders, and reimbursements Coordinated with teams and external vendors Supported daily office and administrative operations Customer Service Representative TTEC Philippines | 2020 – 2026 Delivered customer support via chat, email, and phone for DoorDash Resolved billing issues, refunds, and account concerns efficiently Handled delivery and app-related concerns with timely solutions Maintained accurate documentation using Salesforce CRM