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Actively looking·32 yrs old8 yrs exp
Erna Balagot Feliciano
Philippines32 years old·Actively looking for jobs
Expected rate
$5 – $10 / hr
Full-time
Voice introduction
Hear Erna in their own voice · 50s
Evaluate English fluency, tone, and confidence before interviewing.
0:000:50
Phone Number
Available after invite
Email Address
ern•••••••••@•••••.com
Profile Created
Apr 18, 2026
Earliest Availability
Immediate
Current Location
Pangasinan
English Level
Professional
About Erna
Customer Service Representative with 8+ years of experience in BPO, banking, and administrative support. Skilled in customer support, conflict resolution, billing, technical troubleshooting, and CRM systems such as Salesforce. Proven ability to handle high-volume interactions across chat, email, and phone while maintaining customer satisfaction.
Skills
Customer ServiceTechnical SupportBilling and RefundsConflict ResolutionCRM (Salesforce)Data EntryEmail SupportChat SupportPhone SupportMicrosoft OfficeTeam Collaboration
Experience
- Customer Service Representative Intelenet (Barclays Account) | 2015 – 2017 Assisted customers with banking transactions and inquiries Provided support via phone, email, and in-person channels Promoted digital banking tools and services Resolved customer concerns while ensuring compliance Administrative Assistant Unilab, Inc.
- | 2017 – 2020 Managed documentation, scheduling, and internal communications Processed purchase requests, orders, and reimbursements Coordinated with teams and external vendors Supported daily office and administrative operations Customer Service Representative TTEC Philippines | 2020 – 2026 Delivered customer support via chat, email, and phone for DoorDash Resolved billing issues, refunds, and account concerns efficiently Handled delivery and app-related concerns with timely solutions Maintained accurate documentation using Salesforce CRM
Hiring a Filipino Customer Service Rep?
Erna is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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