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Actively looking·40 yrs old
Fairy Lyn A. Cortes
Philippines40 years old·Actively looking for jobs
Verified TalentProfessional
Expected rate
$4 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
fai••••••••@•••••.com
Profile Created
Jun 8, 2026
Earliest Availability
Immediate
Current Location
Pampanga, Philippines
English Level
Professional
About Fairy
A dedicated and results-oriented professional with extensive experience in quality assurance, customer service, and HR support. Proven ability to enhance operational efficiency, improve team performance, and ensure compliance with standards. Eager to leverage a strong background in training, coaching, and process optimization to contribute to organizational success.
Skills
Quality AssuranceHR AdministrationTrainingCoachingPerformance ManagementCustomer ServiceLead GenerationContent ManagementRecruitmentOnboardingDocumentationProcess ImprovementAI-Integrated Tools
Experience
- Currently serving as a Quality Assurance Specialist at CLOUDSTAFF, Fairy Lyn conducts comprehensive call and email quality assessments, delivering coaching and feedback to improve agent performance.
- Previously, as an Admin-HR Assistant, she managed recruitment processes, developed structured guides, and facilitated onboarding.
- Her experience also includes Marketing Assistant duties, overseeing LinkedIn presence and lead generation, and extensive roles in Quality Assurance and Training at TELETECH HOLDINGS, where she monitored and evaluated calls, facilitated calibrations, and developed training programs for new hires.
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