FRANCES NICOLE DE JESUS BATALON

About FRANCES

Results-driven Customer Support and Digital Marketing Virtual Assistant with over 5 years of experience supporting international clients. Proficient in billing, account management, sales, and customer retention, with a strong foundation in digital marketing tools and strategies. Highly adaptable and tech-savvy, committed to providing professional and efficient support in fast-paced remote environments.

Skills

Experience

• Frances has extensive experience in customer support and account management, most recently as a Logistic Customer Support Representative at Bruntwork, where she provided virtual front desk services and managed customer inquiries via chat, phone, and email.
• Prior to this, she served as an Account Associate at Concentrix, offering expert email and chat support to LinkedIn Premium members and resolving user issues.
• Her background also includes handling retail accounts at Cognizant and providing support for toll road services and healthcare insurance plans at Concentrix and TTEC, respectively, consistently utilizing CRM systems to document interactions.