FRANCIS VAL ESPINA

About FRANCIS

Highly organized and detail-oriented Virtual Assistant with a strong background in administrative support and medical data management. Proven ability to maintain accurate records, manage documentation, and ensure operational excellence. Seeking to leverage extensive experience in patient care coordination and technical support to contribute to a dynamic team.

Skills

Experience

• As a Virtual Assistant for 360 Urology since April 2025, Francis has been instrumental in managing patient communications, ensuring adherence to clinic protocols, and collaborating with medical providers.
• He excels in maintaining a 99% accuracy rate in Electronic Medical Record (EMR) data entry and has a proven track record of improving workflow efficiency.
• Previously, as an ICU Medical Analyst at Wipro, Francis analyzed medical equipment and disposables, communicated with healthcare professionals, and managed patient-related incidents, demonstrating strong problem-solving and communication skills.
• His role as a Quickbooks Technical Service Representative involved utilizing CRM for call logging, scheduling, and addressing customer concerns, including technical issues and payment inquiries.