Fritzie Mae Calotes

About Fritzie

I’m a reliable and adaptable healthcare customer service professional with nearly two years of experience supporting U.S. healthcare members through inbound and outbound calls. I have experience handling customer concerns, insurance and benefits inquiries, appointment scheduling, referrals, prior authorizations, claims, and care coordination. I’m a quick learner who is comfortable learning new systems and processes. I’m also comfortable working independently. I’m now looking for a remote opportunity where I can use my healthcare and customer service experience while continuing to grow professionally.

Skills

Experience

• I bring nearly 2 years of experience in U.S.
• healthcare customer service and case navigation, supporting members through both inbound and outbound calls.
• My experience includes handling insurance and benefits inquiries, claims, referrals, prior authorizations, appointment scheduling, care coordination, and patient follow-ups.
• I was promoted to a Tier 2 Healthcare Navigator role, where I focused on outbound outreach, coordinating with patients, providers, and healthcare facilities, scheduling appointments, closing gaps in care, and maintaining accurate documentation.
• I’m a strong communicator, quick learner, and adaptable professional who is comfortable handling confidential information and working independently.