Gabrielle Aganan

About Gabrielle

With over 15 years of hands-on experience across multiple industries, I can provide reliable and skilled support in the following areas: Customer Support & Service Handle customer inquiries, complaints, and concerns via chat, email, or phone Manage orders, track deliveries, and resolve issues efficiently Process payments, promotions, memberships, and account management Maintain professionalism and patience with diverse types of customers Procurement & Supply Chain Support Source and negotiate with suppliers for best pricing and terms Process purchase orders, monitor deliveries, and follow up on undelivered items Conduct quality checks upon receiving of goods Manage inventory, implement FIFO, and submit regular stock reports Administrative & Back Office Support Handle document filing, scanning, emailing, and record keeping Process invoices, petty cash, and billing Coordinate between departments and external parties Provide secretarial and general office support Through years of direct experience, I am familiar with the following markets: Hospitality & Hotels — Worked across multiple hotel brands including Coro Hotel, Rizal Park Hotel, Las Palmas, and Transway Hotels Food & Beverage — Extensive purchasing and operations experience in restaurants, buffets, and bars Culinary Education — Procurement and administrative support for culinary institutions Food Delivery & E-commerce — Handled a food delivery platform account at TTEC supporting customers, drivers, and merchants Retail & Pharmaceutical — Experience in cashiering at SM and administrative work at a pharmaceutical importer/distributor TVET & Training — Certified trainer under TESDA with knowledge of competency-based training delivery My most recent role at TTEC (2021–2026) was a full work-from-home setup, where I successfully managed: Real-time customer chat and call handling without direct supervision Coordination with drivers, merchants, and internal teams digitally Order tracking, account management, and escalation handling — all remotely Temporary training responsibilities conducted online This experience proves I am: Self-motivated and disciplined in a remote environment Tech-comfortable — using digital tools, platforms, and communication systems daily Reliable and consistent — maintained employment in a remote setup for over 5 years Communication-ready — clear, professional, and responsive in written and verbal channels

Skills

Experience

• Results-oriented professional with over 15 years of diverse work experience spanning procurement, customer service, hospitality, and administrative operations.
• Demonstrated expertise in purchasing and inventory management across multiple hotel and culinary institutions, with a strong track record of supplier negotiation, quality control, and stock monitoring.
• Most recently served as a Customer Service Representative II at TTEC (2021–2026), handling food delivery accounts via chat and calls, managing customer orders, payments, promotions, and briefly taking on a training role.
• Prior to customer service, built an extensive career in hotel and hospitality procurement, holding purchasing roles at: Coro Hotel (Makati) Rizal Park Hotel (Malate) Vikings Group Corp (MOA Complex) Transway Hotels Group / Las Palmas Hotel (Malate) Global Academy Culinary and Hospitality (Makati) Culinary Institute of Aristocrat (Malate) Also has hands-on experience in cashiering, waitressing, secretarial work, and pharmaceutical administration, reflecting strong adaptability across roles and industries.
• Holds a BS in Nursing, a TESDA NC2 in Food & Beverage Service, and a Trainers Methodology 1 (TM1) certification, making her qualified to both perform and train in TVET-related fields.