GIAN BALAN

About GIAN

Detail-oriented and tech-savvy Computer Science student with 9 months of professional experience in customer service and data entry. Seeking a remote Virtual Assistant role leveraging strong organizational skills, advanced Excel proficiency, and a solid understanding of database management to support clients and businesses.

Skills

Experience

• As a Customer Service Representative at Concentrix, I gained 9 months of experience in a fast-paced BPO environment, handling inquiries via phone, email, and chat.
• I excelled at managing and updating customer records, resolving issues efficiently, and maintaining high customer satisfaction scores.
• My role involved coordinating with departments, performing accurate data entry, and ensuring excellent customer interaction.