GRACE ANNE LUNA

About GRACE

Detail-oriented and dependable Virtual Assistant with experience in customer support, Amazon FBA product research, data entry, and spreadsheet management. I have over 9 years of experience across banking, telecom, and remote support environments, along with 5 years supporting Amazon e-commerce businesses remotely. I’m highly organized, adaptable, and comfortable working independently while following processes carefully. I’m experienced with Google Sheets, Microsoft Excel, CRM tools, and handling structured online tasks that require accuracy and consistency. I’m currently looking for long-term remote opportunities where I can continue growing my skills in customer support, admin support, data management, and operations.

Skills

Experience

• • 5 years of experience as a Remote Amazon Virtual Assistant specializing in online arbitrage product research, lead tracking, spreadsheet management, and inventory support • 9+ years of customer service experience in banking, telecom, and BPO industries handling customer inquiries, account concerns, email correspondence, and case management • Skilled in Google Sheets and Microsoft Excel, including filtering, formulas, data organization, and reporting • Experience using tools such as Keepa, AZInsight, Inventory Lab, and Salesforce CRM • Strong written communication, attention to detail, multitasking, and remote work discipline • Comfortable working independently, following SOPs, and adapting quickly to new systems and workflows