Hambert Nueva Espana

About Hambert

I’m an experienced remote administration and compliance professional with 5+ years of experience supporting Australian RTOs and businesses across compliance, quality assurance, operations and day-to-day administration. My experience includes compliance and training product review, assessment and validation support, documentation, internal audits, quality assurance, process improvement and maintaining compliance records. I also have hands-on experience supporting a busy US-based trade and facilities services business, where I manage work orders, coordinate vendors and subcontractors, assist with estimates and job documentation, follow up outstanding information, prepare reports and communicate with clients and service providers. I’m comfortable working independently in a remote environment and managing multiple priorities without needing constant direction. I’m detail-oriented, organised and particularly good at taking information from different sources and turning it into clear, accurate and usable documents, records and processes. I enjoy working behind the scenes to keep things organised, make processes easier to follow and make sure important tasks and follow-ups don't get missed. I’m also comfortable learning new systems and adapting quickly to different business processes and software.

Skills

Experience

• 5+ years of remote administration, compliance and operations support experience across the Australian VET sector and US-based trade/facilities services.
• Experienced in RTO compliance, quality assurance, document and records management, assessment and training product reviews, work order administration, vendor and subcontractor coordination, estimates, customer communication, reporting, data entry and process improvement.
• In my current/most recent operations role, I support commercial service work orders from intake through completion and billing, coordinating job information, quotes, vendors, documentation, follow-ups and client updates.
• I’m highly organised, detail-focused and comfortable working independently across multiple systems and priorities.