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Actively looking·29 yrs old4 yrs exp
HARRISON JAO
Philippines29 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
jao•••••••••••@•••••.com
Profile Created
May 5, 2026
Earliest Availability
Immediate
Current Location
Cebu Philippines
English Level
Professional
About HARRISON
Customer Support and Case Resolution Specialist with over 4 years of experience in diverse industries including healthcare, fintech, and subscription services. Proven ability to investigate grievances, ensure regulatory compliance, and consistently resolve a high volume of cases weekly with excellent SLA adherence. Adept at utilizing tools like Zendesk and Google Workspace to enhance efficiency and customer satisfaction.
Skills
Case ResolutionInvestigationRoot Cause AnalysisRegulatory ComplianceSubscription ManagementOutbound SalesTechnical SupportCustomer AdvocacyWritten Case DocumentationZendeskChargebeeMicrosoft OfficeExcelGoogle Workspace
Experience
- As a Grievance Research Analyst, investigated and resolved over 40 grievance cases weekly, significantly improving SLA compliance and reducing escalations.
- Prepared detailed case findings, resolution letters, and reports for internal and regulatory review, ensuring compliance with healthcare regulations.
- Previously served as a Member Service Advocate, explaining insurance benefits and processing premium payments, and as a Customer Service Representative, managing subscription support, processing orders, and conducting outbound sales calls to convert prospects.
Hiring a Filipino Technical Writer?
HARRISON is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino technical writer.
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