HARVEY BEJA

About HARVEY

I am a versatile Operations and Client Support professional with a background in high-stakes telecommunications, retail logistics, and service coordination. My career has been defined by a single goal: making complex systems run smoothly for both the business and the client. Throughout my experience at Teleperformance and Ubiquity, I have mastered the art of "wearing many hats"—from orchestrating technician routes and inventory shipments to resolving high-level billing disputes and driving revenue through strategic upselling. I don't just solve problems; I identify the root cause to ensure they don't happen again. Why work with me? As a Virtual Assistant, I bring a unique "Account Manager" mindset to your business. I am not just looking to check off tasks; I am looking to improve your retention rates, streamline your scheduling, and handle your customer interactions with the same level of care that you would. Core Competencies: Operational Logistics: Route optimization, inventory tracking, and supply chain coordination. Customer Retention & Growth: Negotiating contract terms to prevent churn and identifying upselling opportunities to boost revenue. Technical & Financial Support: Tier 1 troubleshooting, payment processing, and complex billing dispute resolution. Administrative Excellence: CRM management (Salesforce/Zendesk), calendar scheduling, and meticulous record-keeping. I am currently seeking opportunities to partner with entrepreneurs and businesses as a Virtual Assistant, providing the high-level support needed to help your operations scale. Let’s connect and discuss how I can take the operational weight off your shoulders so you can focus on the big picture.

Skills

Experience

• Versatile Operations & Client Support Specialist with over 2 years of experience in high-volume telecommunications, retail logistics, and service coordination.
• Proven track record in managing complex business workflows, from orchestrating technician routes and supply chain fulfillment to executing retention strategies for enterprise-level accounts.
• Key areas of expertise include: Logistics & Scheduling: Expert in route optimization and dispatching, ensuring 100% service coverage and maximum technician utilization.
• Customer Retention & Sales: Skilled in identifying at-risk accounts and utilizing consultative upselling to drive revenue growth and decrease churn.
• Financial Administration: Proficient in resolving multi-layered billing disputes, managing payment lifecycles, and overseeing proprietary credit card programs.
• Technical Proficiency: Advanced experience navigating enterprise CRMs (Salesforce, Amdocs) and providing Tier 1 troubleshooting for diverse hardware and software.
• A detail-oriented problem solver dedicated to streamlining administrative tasks and providing the high-level operational support needed for business growth.