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Actively looking·28 yrs old8 yrs exp
HAZEL P. BAYLON
Philippines28 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentStrong EnglishClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
zel••••••••@•••••.com
Profile Created
May 6, 2026
Earliest Availability
Immediate
Current Location
Cebu City
English Level
Professional
About HAZEL
Highly accomplished Medical Virtual Assistant and Customer Experience Specialist with over 8 years of experience supporting US, UK, and AU clients. Possesses a strong foundation in sales and client management, with a proven ability to deliver accurate documentation and consistent KPI performance in demanding environments.
Skills
Medical Records RetrievalDocumentationCustomer ExperienceClient SupportSalesUpsellingRevenue GrowthAdministrative AssistanceVirtual AssistanceCRM ToolsSalesforceHubSpotZohoGoHighLevelInsurance VerificationClaims SupportCollectionsTravel ManagementSabreApolloTechnical TroubleshootingMultichannel SupportVoice SupportChat SupportEmail SupportAdobe AcrobatMS OfficeGoogle Workspace
Experience
- Began career as a Healthcare Customer Service Representative at Concentrix, handling over 50 daily calls with 98% accuracy.
- Transitioned to Corporate Travel Consultant at EXL Service, managing end-to-end travel for Fortune 500 clients and securing cost savings through negotiation.
- At Visaya KPO, recovered overdue accounts for US-based businesses, negotiating payment arrangements worth over $50K monthly.
- Most recently, served as a Medical VA/Call Specialist at Predoc, processing high-volume medical records and coordinating with providers via CRM for efficient turnaround.
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