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Actively looking·31 yrs old3 yrs exp
Heidi Frances Narvaez
Philippines31 years old·Actively looking for jobs
Expected rate
$5 – $10 / hr
Full-time
Voice introduction
Hear Heidi in their own voice · 31s
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0:000:31
Phone Number
Available after invite
Email Address
hei••••••••••••••••••@•••••.com
Profile Created
May 7, 2026
Earliest Availability
Immediate
Current Location
Lipa City Philippines
English Level
Professional
About Heidi
I am a dedicated Customer Service Professional with extensive experience in on-site operations. I specialize in supporting clients through high-pressure situations, particularly within the Healthcare and Insurance markets, where I have a proven excellent explaining intricate member benefits with clarity and empathy. My approach to client support focuses on conflict resolution and technical accuracy, ensuring that escalated concerns are resolved efficiently while maintaining brand loyalty. I am highly proficient in managing my own workflow, utilizing digital communication tools to stay connected with my team, and delivering consistent, high-quality results.
Skills
Active listeningGood Communication SkillsMulti takerAttention to detail
Experience
- Recent Roles: Customer Service Representative III at Conduent; healthcare account specialist at TTEC and Alorica.
- Key Tools: CRM software, Genesis Achievements: Successfully handled escalated customer concerns for U.S.-based healthcare members, consistently meeting high satisfaction metrics and processing accuracy standards.
Hiring a Filipino Customer Service Rep?
Heidi is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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