Rhene Angelica Gomez

About Rhene

I am a customer service and operations professional with over 9 years of experience supporting U.S. and Australian clients across phone, email, and chat. Throughout my career, I have handled customer support, technical troubleshooting, account management, team leadership, and process improvement while consistently delivering exceptional customer experiences. I am highly organized, detail-oriented, and thrive in fast-paced remote environments where I can manage multiple priorities and resolve customer concerns efficiently. As a former Team Leader, I have coached and mentored agents, improved team performance through data-driven action plans, and successfully handled escalations while maintaining high customer satisfaction. I enjoy solving problems, streamlining processes, and building positive relationships with both customers and colleagues. I am currently seeking a remote opportunity where I can contribute my customer service, leadership, and administrative skills while continuing to grow professionally in operations or management.

Skills

Experience

• Customer Service, Technical Support, and Team Leader with over 9 years of experience supporting U.S.
• customers across telecommunications, fintech, and accounting software.
• Experienced in providing phone, email, and chat support, resolving technical and account-related issues, and assisting business owners, bookkeepers, and CPAs.
• Proven leadership experience in coaching teams, managing escalations, improving performance, and maintaining high customer satisfaction and quality standards.
• Skilled in handling billing, payments, payroll, accounts receivable/payable, dispute resolution, and process improvement.