Hyacienth Nogalo

About Hyacienth

I’m a reliable and detail-oriented Customer Support & Administrative Virtual Assistant with over 2 years of experience in customer service and e-commerce support. I have experience handling customer inquiries, email and chat support, order-related concerns, payment processing, refunds, data entry, and other administrative tasks. I’m comfortable working with customers, resolving issues, managing multiple tasks, and maintaining accuracy even in a fast-paced environment. I’m adaptable, eager to learn, and committed to providing excellent customer service and dependable support. I’m currently looking for a long-term opportunity with a US-based client where I can contribute my skills and grow with the business.

Skills

Experience

• Customer Service Representative with over 2 years of experience supporting customers in a fast-paced retail/e-commerce account.
• Experienced in handling customer inquiries through phone, email, and chat, processing payments and refunds, collecting customer information securely, resolving concerns, and assisting with order-related issues.
• I also have experience with data entry, administrative tasks, documentation, and maintaining accurate customer records.
• I am highly adaptable, detail-oriented, and committed to providing efficient and professional customer support.