Back to talent search
Actively looking·24 yrs old
IVY JEAN MATAIS
Philippines24 years old·Actively looking for jobs
Early careerVerified TalentProfessionalClient-Facing ExpertDetail-OrientedVerified CVAvailable NowIdentity Confirmed
Expected rate
$3 – $5 / hr
Full-time
Phone Number
Available after invite
Email Address
ivy•••••••••••••@•••••.com
Profile Created
May 7, 2026
Earliest Availability
Immediate
Current Location
Davao City, Davao Del Sur, Philippines
English Level
Professional
About IVY
Detail-oriented professional with a Bachelor of Science in Mathematics specializing in Research Statistics and extensive experience in healthcare customer service. Adept at guiding members through benefits and eligibility, reviewing claims, and coordinating patient care. Eager to leverage analytical abilities and patient support expertise to contribute to a dynamic team.
Skills
Communication & EmpathyOrganizational SkillsHealthcare Benefits NavigationProblem-Solving and Multi-TaskingScheduling & Appointment ManagementClient Communication & SupportDocumentation & Record KeepingBilling & Invoicing SupportCaregiver CoordinationBasic Medical Terminology KnowledgeData Migration
Experience
- As a Customer Service Representative at Ibex Global Solutions from 2024-2026, managed inbound and outbound calls, providing professional and empathetic support to members, providers, and clients.
- Guided members on healthcare coverage, benefits, and eligibility, and processed insurance claims, appeals, and billing concerns efficiently.
- Coordinated with healthcare facilities and facilitated referrals, while maintaining medical records with confidentiality and compliance standards.
Other profiles you might like
Hot profiles · Customer Service Representative
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Alma Escorial-Cloribel
Gusa, Cagayan de Oro City, Philippines
Customer Service Representative | 5+ Years Experience in Outbound/Inbound Calling & Lead Generation
Outbound & Inbound CallingLead Generation & Qualification
$10 – $18 / hrView →
Voice
MARIE LAURENCE GALAURA
Cebu City, Cebu
Customer Support Specialist | Experience in E-commerce, and Healthcare
MS WordExcel
$6 – $18 / hrView →
Voice
Pearl Angelie Emia
Cebu, Philippines
Senior Customer Service Representative | 7+ Years Experience | Chat, Email & Voice Support | Remote-Ready
Virtual & Administrative SupportCustomer Support Management
$8 – $18 / hrView →
Voice
Pedgie Balaguer
Olongapo City Zambales
Executive VA for medical billing and tech support
Inboundoutbound
$12 – $20 / hrView →
ADRIAN
Pampanga, Philippines
Virtual Assistant | Technical Support | Lead Generation | CRM Management
Virtual AssistanceAdministrative Support
$700 – $1720 / moView →
Jhonabelle Mercadero
Valenzuela City, Metro Manila, Philippines
Executive VA for Sales and support teams
Administrative SupportExecutive Assistance
$10 – $18 / hrView →
Joana Marie Manlapaz Reytana
General Trias Cavite, Philippines
Customer Experience Agent | Cashier & Demo Specialist
Computer LiterateLeadership Experience
$4 – $8 / hrView →
Harold Clein G. Suarez
Tanay, Rizal
Non-Voice Virtual Assistant | Email & Chat Support | Data Entry
Email managementData entry
$6 – $12 / hrView →