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Actively looking·24 yrs old
IVY JEAN MATAIS
Philippines24 years old·Actively looking for jobs
Early careerVerified TalentProfessionalClient-Facing ExpertDetail-OrientedVerified CVAvailable NowIdentity Confirmed
Expected rate
$3 – $5 / hr
Full-time
Phone Number
Available after invite
Email Address
ivy•••••••••••••@•••••.com
Profile Created
May 7, 2026
Earliest Availability
Immediate
Current Location
Davao City, Davao Del Sur, Philippines
English Level
Professional
About IVY
Detail-oriented professional with a Bachelor of Science in Mathematics specializing in Research Statistics and extensive experience in healthcare customer service. Adept at guiding members through benefits and eligibility, reviewing claims, and coordinating patient care. Eager to leverage analytical abilities and patient support expertise to contribute to a dynamic team.
Skills
Communication & EmpathyOrganizational SkillsHealthcare Benefits NavigationProblem-Solving and Multi-TaskingScheduling & Appointment ManagementClient Communication & SupportDocumentation & Record KeepingBilling & Invoicing SupportCaregiver CoordinationBasic Medical Terminology KnowledgeData Migration
Experience
- As a Customer Service Representative at Ibex Global Solutions from 2024-2026, managed inbound and outbound calls, providing professional and empathetic support to members, providers, and clients.
- Guided members on healthcare coverage, benefits, and eligibility, and processed insurance claims, appeals, and billing concerns efficiently.
- Coordinated with healthcare facilities and facilitated referrals, while maintaining medical records with confidentiality and compliance standards.
Hiring a Filipino Customer Service Rep?
IVY is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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