JAFER VINCENT MIRASOL

About JAFER

I worked as a live chat agent and later as an email support specialist focusing on returns and refunds. I handled high volumes of customer inquiries daily, often managing multiple conversations at the same time while making sure I provided clear, accurate, and empathetic responses. I also dealt with more complex cases, including disputes and escalations, where I had to follow strict policies and ensure fair resolutions. Recently, I’ve also been exploring video editing as a skill, working on short-form content and learning tools like CapCut and Adobe Premiere Pro. I enjoy the creative side of it and I’m continuously improving through practice.

Skills

Experience

• As a Video Editor and Content Creator, Jafer brings a unique blend of creative skills and customer support experience.
• He has managed high-volume email disputes and live chat interactions across multiple Shopee regions (Singapore, Malaysia, Philippines), consistently delivering policy-compliant and empathetic resolutions.
• His experience includes handling complex cases, building strong time management habits, and maintaining high customer satisfaction scores.
• Jafer is currently enhancing his skills in Adobe Premiere Pro and CapCut Pro, demonstrating a commitment to professional growth in video editing.