Januz Manuelle Alforte

About Januz

I support clients by providing fast, accurate, and empathetic assistance through chat, email, and voice. I focus on understanding concerns quickly and delivering clear, effective solutions while maintaining a professional tone. I have experience handling international customers, especially in the U.S., and I’m familiar with e-commerce and online services, including billing, account, and order-related concerns. Working remotely, I stay organized, meet performance targets, and use tools like CRM systems and Slack to remain productive and aligned with the team.

Skills

Experience

• Customer Support and Administrative Support professional with experience in remote work environments, handling client inquiries through chat, email, and voice channels.
• Skilled in resolving customer concerns efficiently while maintaining high satisfaction levels, along with managing administrative tasks such as data entry, scheduling, and document organization.
• Proficient in using CRM systems, ticketing tools, Microsoft Office, and Google Workspace to ensure smooth daily operations.
• Known for strong communication, attention to detail, and the ability to multitask in fast-paced settings.
• Consistently meets performance targets and adapts well to shifting schedules, including night shifts, weekends, and holidays.