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Actively looking·25 yrs old2 yrs exp
JAYLORD TRAYA
Philippines25 years old·Actively looking for jobs
Early careerExperienced TalentProfessionalVoice introMid-Level TalentClient-Facing ExpertStrong EnglishVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Full-time
Voice introduction
Hear JAYLORD in their own voice · 30s
Evaluate English fluency, tone, and confidence before interviewing.
0:000:30
Phone Number
Available after invite
Email Address
jay•••••••••••@•••••.com
Profile Created
May 2, 2026
Earliest Availability
Immediate
Current Location
Davao City, Davao del Sur, Philippines
English Level
Professional
About JAYLORD
Results-driven Customer Service Professional with 2 years of experience in fast-paced environments. Proven track record of resolving complex inquiries, improving customer satisfaction, and streamlining support workflows. Expert in CRM software and conflict de-escalation, dedicated to providing a seamless brand experience.
Skills
SalesforceZendeskLive Chat SupportConflict ResolutionActive ListeningMultitaskingCrisis ManagementProduct KnowledgeTicketing SystemsOmnichannel Support
Experience
- As a Transaction Advisor at CONCENTRIX, managed an average of 80+ daily interactions across phone, email, and chat, consistently maintaining a 95% positive feedback rating.
- Resolved escalations through empathetic listening and creative problem-solving, retaining 90% of at-risk customers.
- Delivered seamless, high-quality customer support across multiple channels, maintaining a positive and professional brand voice.
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