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Actively looking·36 yrs old3 yrs exp
JEAN D. BUNIAG
Philippines36 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$4 – $12 / hr
Both
Phone Number
Available after invite
Email Address
bun••••••••••@•••••.com
Profile Created
May 5, 2026
Earliest Availability
Immediate
Current Location
Cainta, Rizal Philippines
English Level
Professional
About JEAN
Customer-focused support specialist with over two years of experience resolving inquiries across chat and email channels with accuracy, empathy, and efficiency. Adept at troubleshooting issues, identifying trends, and escalating insights to improve processes and customer experience. Possesses a strong background in structured workflows, documentation, and quality standards, with a proven ability to work independently in fast-paced environments while maintaining high performance and professionalism.
Skills
Customer Support (Chat & Email)Written Communication (Clear & Empathetic)Problem-SolvingRoot Cause AnalysisIssue Escalation & TriageCRM ToolsKnowledge Base DocumentationProcess Adherence (SOPs)Attention to DetailPattern Recognition / Trend IdentificationTime ManagementIndependent Work / Self-ManagementTechnical Troubleshooting (Basic)Data Entry & Documentation AccuracyCross-functional CollaborationCustomer Experience (CX) SupportMicrosoft Office / Google WorkspaceFast Learner / Tech Adaptability
Experience
- Currently serving as a Policy Specialist at TASKUS, responsible for conducting detailed reviews of high-volume content, maintaining internal records with strong attention to detail, and identifying patterns to improve processes.
- Previously held roles in Customer Support & Administrative Coordination at Sitel, Convergys, and TPG, where she provided phone-based support, documented customer interactions, and ensured timely resolution of issues.
- Also has experience as a Teacher/Academic Coordinator at various educational institutions, managing schedules, coordinating daily academic activities, and communicating effectively with staff and students.
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