Back to talent search
Actively looking·36 yrs old3 yrs exp
JEAN D. BUNIAG
Philippines36 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$4 – $12 / hr
Both
Phone Number
Available after invite
Email Address
bun••••••••••@•••••.com
Profile Created
May 5, 2026
Earliest Availability
Immediate
Current Location
Cainta, Rizal Philippines
English Level
Professional
About JEAN
Customer-focused support specialist with over two years of experience resolving inquiries across chat and email channels with accuracy, empathy, and efficiency. Adept at troubleshooting issues, identifying trends, and escalating insights to improve processes and customer experience. Possesses a strong background in structured workflows, documentation, and quality standards, with a proven ability to work independently in fast-paced environments while maintaining high performance and professionalism.
Skills
Customer Support (Chat & Email)Written Communication (Clear & Empathetic)Problem-SolvingRoot Cause AnalysisIssue Escalation & TriageCRM ToolsKnowledge Base DocumentationProcess Adherence (SOPs)Attention to DetailPattern Recognition / Trend IdentificationTime ManagementIndependent Work / Self-ManagementTechnical Troubleshooting (Basic)Data Entry & Documentation AccuracyCross-functional CollaborationCustomer Experience (CX) SupportMicrosoft Office / Google WorkspaceFast Learner / Tech Adaptability
Experience
- Currently serving as a Policy Specialist at TASKUS, responsible for conducting detailed reviews of high-volume content, maintaining internal records with strong attention to detail, and identifying patterns to improve processes.
- Previously held roles in Customer Support & Administrative Coordination at Sitel, Convergys, and TPG, where she provided phone-based support, documented customer interactions, and ensured timely resolution of issues.
- Also has experience as a Teacher/Academic Coordinator at various educational institutions, managing schedules, coordinating daily academic activities, and communicating effectively with staff and students.
Hiring a Filipino Customer Service Rep?
JEAN is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
Other profiles you might like
Hot profiles · Customer Support/ Administrative Assistant
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Neil Romero
Antipolo City, Philippines
General VA
Customer ServiceAppointment setting
$10 – $18 / hrView →
Jayvina Sonico
Cabugao Ilocos Sur
"Reliable Admin & Support Assistant — Data Entry, HR, Customer Service"
Data EntryAdmin Support
$5 – $8 / hrView →
Jesper Abellana
Cebu city, Philippines
Healthcare Virtual Assistant | Insurance Verification & Patient Support Specialist
Insurance Verification & Eligibility Benefits Verification (VOB)Healthcare Customer Service
$6 – $12 / hrView →
ROXAN CARREON
Pangasinan,Philippines
Shopify VA | E-commerce & Customer Support Assistant
Shopify product listingcustomer service
$4 – $8 / hrView →
Hanna Krisna Anonuevo
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →
Edina Khate Balagtas
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →
Jerilee Mae Lauron
Bacolod City, Philippines
Customer Support/Virtual Assistant
Customer ServiceEcommerce
$6 – $18 / hrView →
Daisyrie Padual
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →