Jeany Choi

About Jeany

I support clients by providing clear and timely assistance through phone, email, and chat, focusing on fully resolving concerns and maintaining accurate records. I have experience handling international travel-related inquiries, which helped me adapt to different client needs. When working remotely, I stay organized using digital tools, communicate proactively, and manage my time effectively to ensure consistent and reliable support.

Skills

Experience

• Customer service professional with experience in travel support, handling bookings, itinerary changes, and client communication in high-volume environments.
• A consistent CSAT scorer known for clear communication and empathy.
• Comfortable using Google Workspace, MS Office, Trello, and Calendly, with working knowledge of GDS systems and strong skills in coordination, documentation, and organization.