JENAICA MAE CUERPO

About JENAICA

A passionate and goal-driven Chatter, Account Manager, and Social Media Manager with extensive experience in building vibrant online communities and managing multiple client accounts. I excel at fostering meaningful digital engagement, keeping conversations lively and on-brand across various social platforms. My background in customer service and content moderation allows me to help brands enhance their presence and build stronger relationships.

Skills

Experience

• Managed and grew Discord communities by organizing activities, fostering engagement, and maintaining a positive atmosphere, while also promoting projects and NFTs.
• Engaged with subscribers in real-time to build relationships and improve retention, developing effective conversation strategies for account management.
• Provided excellent non-voice customer service via chat and email, consistently meeting performance targets for response time and quality.
• Managed daily social media posting on Twitter and Instagram to maintain brand presence and boost audience engagement, creating trend-aligned content and optimizing performance through analytics.