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Actively looking·27 yrs old5 yrs exp
JENELOU BANCALE
Philippines27 years old·Actively looking for jobs
Senior TalentProfessionalMid-Level TalentClient-Facing ExpertStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
jen••••••••@•••••.com
Profile Created
May 19, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Philippines
English Level
Professional
About JENELOU
Customer Service and Sales Professional with over 4 years of experience in high-volume BPO environments, adept at supporting global clients. Proven ability in inbound sales, technical support, and customer experience management, consistently recognized for meeting KPIs through empathetic and solution-focused service. Seeking international opportunities for long-term career growth.
Skills
Customer ServiceClient SupportInbound SalesLead ConversionTechnical SupportTroubleshootingCRMCase DocumentationConflict ResolutionDe-escalationSales NegotiationUpsellingQuality AssuranceCross-Cultural Communication
Experience
- As a Customer Service Representative at YouTrip, I handled customer inquiries via chat, email, and phone, resolving account, transaction, and card-related issues.
- Previously, as an Inbound Sales Representative at Boundless | RapiVisa, I managed high-volume inbound leads and conducted consultative sales.
- My experience also includes technical support and sales processes at ResultsCX, and providing end-to-end support for global clients at Cognizant Technology Solutions.
Hiring a Filipino Customer Service Rep?
JENELOU is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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