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Actively looking·27 yrs old5 yrs exp
JENNICA FAYE TABANGIN
Philippines27 years old·Actively looking for jobs
Verified TalentProfessionalMid-Level TalentClient-Facing ExpertAdmin & OperationsVerified CVAvailable NowIdentity Confirmed
Expected rate
$7 – $9 / hr
Full-time
Phone Number
Available after invite
Email Address
jen•••••••••••@•••••.com
Profile Created
May 29, 2026
Earliest Availability
Immediate
Current Location
Cainta, Rizal
English Level
Professional
About JENNICA
Dedicated and results-oriented professional with a strong background in organizational leadership, strategic planning, and process optimization. Seeking to leverage expertise to drive operational excellence, foster team growth, and deliver measurable results through effective communication and data-driven decision-making.
Skills
Team LeadershipCoachingTravel Account OperationsCustomer ServiceEscalation HandlingKPI & Performance ManagementQuality AssuranceComplianceWorkforce Management CoordinationProcess ImprovementClient CommunicationReportingGDS Systems (AmadeusSabre)CRM Tools (SalesforceVoyager)Microsoft Office (ExcelWordPowerPoint)VoIP (AvayaGWD)
Experience
- As an Operations & Customer Support Lead, I have a proven track record of managing teams of 10-15 individuals, enhancing customer satisfaction (CSAT), and optimizing processes through data-driven decision-making.
- My experience includes driving KPI performance, improving team leadership, and overseeing end-to-end operations with a focus on efficiency, quality, and client success.
- I am proficient in GDS Systems (Amadeus, Sabre), CRM Tools (Salesforce, Voyager), Microsoft Office Suite, and VoIP communication platforms.
Hiring a Filipino Customer Service Rep?
JENNICA is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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