Jeraldine Gilay

About Jeraldine

Customer Service Representative and Virtual Assistant with extensive experience in customer support, social media management, and data entry. Proven ability to handle client inquiries with professionalism, accuracy, and efficiency. Dedicated to delivering excellent service and continuously improving skills to achieve optimal outcomes.

Skills

Experience

• Currently serving as a Risk Account Specialist at TDCX MY, providing E-payment user support via phone, chat, and email, while verifying merchant identities and investigating discrepancies.
• Previously worked as a Freelance Data Encoder for MDF DIRECT-UK, managing cut sheet sizes and coordinating with customers.
• Also held roles as a Social Media Manager, Customer Service Representative at Synchrony Bank and Eperformax Cebu PH, and a Fraud Analyst at Concentrix Cebu PH, demonstrating a strong background in customer interaction, data management, and risk mitigation.