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Actively looking·45 yrs old11 yrs exp
Jerilee Mae Lauron
Philippines45 years old·Actively looking for jobs
SeasonedVerified TalentProfessionalSenior TalentClient-Facing ExpertDetail-OrientedVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$5 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
jer••••••••@•••••.com
Profile Created
May 4, 2026
Earliest Availability
Immediate
Current Location
Bacolod, Western Visayas, Philippines
English Level
Professional
About Jerilee
A detail-oriented and customer-focused professional with extensive experience in handling inquiries via email, chat, and phone across multiple platforms. Proven ability to resolve customer concerns, troubleshoot issues, and provide timely communication to ensure customer satisfaction. Seeking to leverage strong organizational and data management skills to contribute to efficient business operations as a Virtual Assistant.
Skills
CRM DatabasesSocial Media Graphic DesignZendeskAdmin PortalGorgiasSlack
Experience
- With over 11 years of experience in customer support and virtual assistance roles, Jerilee has a proven track record of resolving customer concerns and managing administrative tasks efficiently.
- In her most recent role as an Email Support/Team Member in the gaming industry, she utilized Zendesk and the Admin Portal to address player inquiries, verify account activity, and process refunds.
- Previously, as a Customer Service Associate for a cashback app, she resolved user concerns, managed account transfers, and ensured accurate application of promotions.
- Her freelance experience as an E-commerce Specialist involved using Gorgias for customer communication and performing data entry, further demonstrating her versatility.
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