JESSA EROJO

About JESSA

Results-driven professional with nearly 5 years of experience in the BPO industry, specializing in customer service, team leadership, and operations management. Proven ability to progress from customer service roles to leadership positions, consistently meeting KPIs and driving operational efficiency. Seeking to leverage extensive experience in client-facing communication, performance monitoring, and process improvement to excel in an Operations Manager role.

Skills

Experience

• As an Executive Assistant (Full-Time) at Australian Business Brokerage, I focused on outbound client outreach, lead conversion, and effective communication, consistently meeting booking and conversion targets.
• Previously, as an Appointment Setter (Part-Time - Remote) for ClubFeast, I honed skills in lead generation and client engagement through calls, messages, and emails.
• In my role as Team Leader / Acting Operations Manager at OfficePartners 360 Inc., I managed daily operations for a financial account, ensuring service quality and client satisfaction, while also preparing reports, monitoring team performance, and implementing strategies to improve efficiency.