Joan Galvezo

About Joan

I work remotely using tools like Slack, Zoom, and email to stay connected, organized, and responsive. I’m comfortable managing tasks independently while consistently tracking my performance and outputs through CRM systems. I support my clients by delivering high-quality work with minimal supervision, ensuring tasks are completed efficiently. My focus is on clear communication, reliability, and maintaining a smooth workflow to help businesses run effectively. With nearly 6 years of experience in customer care, I’ve developed strong communication and problem-solving skills. I’ve recently transitioned into appointment setting and cold calling, giving me hands-on experience in lead generation, client outreach, and sales support across various markets.

Skills

Experience

• With nearly six years of experience in customer care support, including four years in a supervisory role, I have developed strong expertise in handling billing inquiries, technical concerns, and customer retention.
• In my leadership capacity, I successfully guided teams, ensured service quality, and resolved complex customer issues.
• Recently, I transitioned into appointment setting and cold calling, where I utilize CRM tools like HubSpot to manage leads, track interactions, and monitor performance.
• I am proficient in remote communication platforms such as Slack, Zoom, and email, enabling seamless collaboration with clients and team members.
• I take pride in being highly self-motivated, consistently completing tasks with minimal supervision while maintaining accuracy and efficiency.
• I also ensure all activities and outputs are properly tracked and documented within CRM systems to support transparency and performance tracking.