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Actively looking·28 yrs old1 yrs exp
John Kevin G. Cortez
Philippines28 years old·Actively looking for jobs
Verified TalentProfessionalMid-Level TalentClient-Facing ExpertTech-SavvyVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$4 – $8 / hr
Both
Phone Number
Available after invite
Email Address
cor•••••••••••••••@•••••.com
Profile Created
May 2, 2026
Earliest Availability
Immediate
Current Location
Iloilo City, Philippines
English Level
Professional
About John
Highly motivated and detail-oriented Customer Service professional with a strong background in resolving customer inquiries and streamlining operational workflows. Proven ability to leverage CRM software and communication channels to enhance customer satisfaction and efficiency. Eager to contribute expertise in problem-solving and service delivery to a dynamic team.
Skills
Microsoft Office (ExcelWordPowerPoint)Google WorkspaceCanvaData EntryFile ManagementCRM SoftwareComplaint ResolutionOrder ProcessingMulti-channel Support (EmailChat)Advanced TroubleshootingCybersecurity AwarenessData Structures & AlgorithmsData Analysis & VisualizationBasic Machine Learning Concepts
Experience
- John Kevin G.
- Cortez has extensive experience in customer service, most recently as a Customer Service Advisor I at Concentrix Philippines, where he handled over 80 daily interactions via email and chat, streamlined complaint resolution, and utilized CRM software for case management.
- Previously, as a Customer Service Representative at iQor Philippines, he addressed product inquiries, processed orders, and leveraged CRM tools for personalized service.
- His internship as a University Registrar Intern involved facilitating student registration and performing administrative tasks, demonstrating strong organizational and communication skills.
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