Jona Angela Rivero

About Jona

Highly motivated and results-driven professional with extensive experience in customer service, dispatch, and HR support. Proven ability to manage critical communications, provide efficient customer assistance, and ensure smooth operational flow. Seeking a challenging role where I can leverage my skills to contribute to organizational success.

Skills

Experience

• Experienced professional with a strong background in customer service and communication roles.
• Most recently served as an After-Hour Communication Dispatcher, managing critical communications and ensuring service continuity outside standard business hours.
• Prior experience includes HR Assistant/Communications Manager, where I provided crucial support to the HR department, managed employee records, and developed communication strategies.
• Also worked as a Customer Service Representative/Dispatcher and CSR-IRS Operator, effectively resolving customer issues and ensuring positive customer experiences.