Joshua H. Lamis

About Joshua

A dedicated and results-oriented professional with a Bachelor of Science in Information Systems, specializing in customer support and back-office operations within the healthcare sector. Proven ability to streamline processes, resolve inquiries, and ensure data accuracy while maintaining a customer-focused approach.

Skills

Experience

• In my most recent role as a Customer Service Representative at UBIVITY, I provided crucial support through handling account inquiries, managing balances, and explaining reasons for document denials.
• Prior to that, as a Virtual Assistant at AVAS FLOWERS, I excelled in managing customer orders via email and chat, ensuring timely fulfillment and accurate delivery of special requests.
• I also demonstrated strong problem-solving skills by resolving order issues and adapting quickly to fast-paced environments to ensure positive customer experiences.