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Actively looking·31 yrs old7 yrs exp
Joshua Thiel Guardino
Philippines31 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$6 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
jtc•••••••••@•••••.com
Profile Created
Apr 23, 2026
Earliest Availability
Immediate
Current Location
Imus, Cavite, Philippines
English Level
Professional
About Joshua
SaaS Support Specialist with 6+ years of experience in technical and application support for cloud-based platforms. Skilled in troubleshooting, ticket management, and customer support across onboarding, billing, and system navigation. Proven ability to meet SLAs, resolve issues efficiently, and collaborate with cross-functional teams to improve product performance and user experience.
Skills
SaaS Application Support | Technical Troubleshooting | Ticketing Systems (JIRATrello) Customer Support & Success | User Onboarding & Training | SLA & Incident Management Billing & Subscription Support | Documentation & Knowledge Base | UAT & Software Testing
Experience
- SaaS Support Specialist with 6+ years of experience in technical and application support for cloud-based platforms.
- Skilled in troubleshooting, ticket management, and customer support across onboarding, billing, and system navigation.
- Proven ability to meet SLAs, resolve issues efficiently, and collaborate with cross-functional teams to improve product performance and user experience.
Hiring a Filipino Technical Writer?
Joshua is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino technical writer.
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