Mark Bryan Tactac

About Mark

I’m an IT professional with 12+ years of experience in IT support, network security, and technical troubleshooting. I have hands-on experience working in MSP environments, supporting multiple clients and business locations, with a strong background in Fortinet FortiGate, Cisco Meraki, network troubleshooting, firewall administration, and security operations. My experience includes handling technical incidents, monitoring network connectivity, troubleshooting WAN/LAN issues, and providing remote support in fast-paced 24/7 environments. I’m a reliable, detail-oriented professional who enjoys solving technical problems and helping users get back to work quickly. I’m currently looking for a remote IT Support, Technical Support, Network Security, or Firewall Engineer role where I can contribute my experience while continuing to grow professionally.

Skills

Experience

• 12+ years of IT experience covering IT support, systems administration, network security, and technical troubleshooting.
• Experienced in MSP environments supporting multiple business locations and clients.
• Hands-on experience with Fortinet FortiGate, Cisco Meraki, WAN/LAN troubleshooting, firewall administration, network monitoring, incident response, and remote technical support.
• Strong background in troubleshooting connectivity, security, and infrastructure issues in fast-paced 24/7 operations.