Josue Mark Fernandez

About Josue

I bring three years of experience in customer support and operations, helping businesses deliver smooth, reliable service across both voice and non-voice channels. I’ve supported a major airline account, resolving customer concerns efficiently while maintaining a high standard of care, and worked with a logistics startup where I handled cold calling, dispatch coordination, lead generation, and scheduling. I’m most familiar with service-driven and logistics-related markets, where responsiveness, organization, and clear communication are critical. I’m comfortable using CRM and workflow tools like GoHighLevel and Monday.com to keep operations streamlined and clients well-supported. Working remotely, I stay productive and dependable with a dedicated setup that includes dual monitors, noise-canceling wired headphones, and a high-speed internet connection. I prioritize clear communication, accountability, and consistent results in every task I handle.

Skills

Experience

• I have three years of experience in customer support and operations.
• I worked for two years as a Customer Service Representative supporting Virgin Australia through Foundever, handling both voice and non-voice channels, resolving customer concerns, and ensuring a high level of service.
• I also have one year of experience with a startup logistics company (remote), where I handled cold calling, dispatch coordination, lead generation, and scheduling.
• I am proficient in CRM and workflow tools such as GoHighLevel and Monday.com.
• Additionally, I have a reliable remote work setup, including noise-canceling wired headphones, dual monitors, and a high-speed internet connection (300+ Mbps).