Kenneth Bryan San Juan

About Kenneth

Hi, I’m Bryan! I’m a Customer Support Specialist with 4+ years of experience providing multichannel support through phone, email, and chat. Throughout my roles from September 2020 to November 2025, I’ve worked across e-commerce, healthcare, rideshare, and fraud prevention, consistently delivering reliable, empathetic, and high-quality service.

Skills

Experience

• What I Do E-commerce Customer Support Specialist - I handle customer inquiries across phone, chat, and email using platforms such as Gorgias, TikTok, Amazon, Walmart and Shopify.
• I resolve complaints, address product questions, troubleshoot technical issues, and process refunds, returns, exchanges, and replacements.
• I also manage order holds, verify customer information, prevent duplicate orders, and reduce chargebacks—all while protecting brand reputation and driving customer satisfaction.
• Healthcare / Patient Support Experience - I’ve served as the first point of contact for patients, providing accurate information about products, services, medical equipment, and home-delivery processes.
• I update patient records, handle order adjustments, and follow up to ensure complete resolution.
• Building trust and maintaining strong patient relationships has been a key part of my role.
• Rideshare / Uber Support - I assist Uber drivers with billing concerns, fare issues, service requests, account problems, and technical troubleshooting.
• I manage real-time requests using multiple tools, document every interaction, and consistently meet performance metrics.
• I also collaborate with internal teams to solve recurring issues and improve the overall driver experience.
• Fraud Review & Verification - I review and evaluate transactions to detect potential fraud, analyze key risk factors, and escalate emerging fraud patterns.
• I ensure all actions are accurately documented and follow strict screening guidelines to maintain compliance and performance standards.
• Why Clients Choose Me ✔ Strong communication skills ✔ Detail-oriented and organized ✔ Empathetic but efficient ✔ Skilled across multiple tools and platforms ✔ Consistent high performance and reliability ✔ Customer-first mindset in every interaction I take pride in delivering accurate, timely, and professional support in fast-paced environments.
• If you need a dependable Customer Support Specialist who can handle complex tasks with confidence—I’m here to help.