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Actively looking·38 yrs old6 yrs exp
KEVIN ABLONG
Philippines38 years old·Actively looking for jobs
Verified TalentProfessional
Expected rate
$3 – $5 / hr
Full-time
Phone Number
Available after invite
Email Address
kab••••••••••@•••••.com
Profile Created
Apr 28, 2026
Earliest Availability
Immediate
Current Location
Purok 6, Brgy. Poblacion, Sibulan, Negros Oriental, Philippines
English Level
Professional
About KEVIN
Results-driven Customer Service and Technical Support Professional with extensive experience in high-volume environments, specializing in healthcare, insurance, and billing accounts. Proven ability to simplify complex information, resolve escalated concerns, and maintain strict compliance with regulatory standards. Adept at handling sensitive data with empathy and professionalism, consistently driving customer satisfaction and retention across multiple communication platforms.
Skills
Customer Experience & RetentionHealthcare & Insurance SupportTechnical TroubleshootingBilling & Dispute ResolutionRegulatory ComplianceCRM Systems & DocumentationConflict Resolution & De-escalationCross-Selling & UpsellingData Accuracy & Quality AssuranceMultichannel Support (VoiceEmailChat)
Experience
- Over 7 years of experience in customer service and technical support, with a strong focus on healthcare and insurance accounts.
- Most recently served as a Customer Service Representative for Qualfon, assisting with healthcare accounts, communicating complex Medicare regulations, and ensuring HIPAA compliance.
- Previously held roles at Cognizant Technology Solutions and EXL Service Philippines, where responsibilities included resolving complex complaints, investigating billing discrepancies, and ensuring regulatory compliance.
- Proficient in multichannel support, CRM systems, and maintaining data accuracy.
Hiring a Filipino Customer Service Rep?
KEVIN is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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