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Actively looking·6 yrs exp
KIRBY SETH GUEVARA
PhilippinesActively looking for jobs
Senior TalentProfessionalSenior TalentClient-Facing ExpertAdmin & OperationsVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$5 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
kir•••••••••••••@•••••.com
Profile Created
May 16, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About KIRBY
Detail-oriented Virtual Assistant and Customer Support Specialist with extensive experience in email and chat support, accounts receivable, and client relations. Proven ability to manage high-volume inquiries, perform administrative tasks, and resolve customer concerns efficiently. Skilled in CRM tools, financial processes, and remote workflows with a strong focus on accuracy, organization, and customer satisfaction.
Skills
Email SupportChat SupportInbox & Calendar ManagementData EntryCustomer Service CRM & Ticketing SystemsAccounts ReceivableBilling & InvoicingDocumentation & ReportingTime ManagementAdministrative SupportZendeskFreshdeskJiraServiceNowRingCentralMicrosoft Office SuiteGoogle WorkspaceSlackMicrosoft TeamsDiscordTrelloAsanaOBS Studio
Experience
- As a Freelancer (Email Support) at PTWI Philippines Inc.
- since August 2025, I manage 80-120 emails daily while maintaining SLA compliance and achieving a 95%+ response rate.
- Previously, as a Senior Project Relations at OutplayGFX from January 2023 to December 2025, I coordinated with over 20 stakeholders per project and improved workflow efficiency.
- My experience also includes content moderation at TaskUs and accounts receivable specialist roles at Accenture, where I managed over 50 client accounts and improved collection efficiency by 15-20%.
- I am proficient in various CRM tools, ticketing systems, and communication platforms.
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