KIRBY SETH GUEVARA

About KIRBY

Detail-oriented Virtual Assistant and Customer Support Specialist with extensive experience in email and chat support, accounts receivable, and client relations. Proven ability to manage high-volume inquiries, perform administrative tasks, and resolve customer concerns efficiently. Skilled in CRM tools, financial processes, and remote workflows with a strong focus on accuracy, organization, and customer satisfaction.

Skills

Experience

• As a Freelancer (Email Support) at PTWI Philippines Inc.
• since August 2025, I manage 80-120 emails daily while maintaining SLA compliance and achieving a 95%+ response rate.
• Previously, as a Senior Project Relations at OutplayGFX from January 2023 to December 2025, I coordinated with over 20 stakeholders per project and improved workflow efficiency.
• My experience also includes content moderation at TaskUs and accounts receivable specialist roles at Accenture, where I managed over 50 client accounts and improved collection efficiency by 15-20%.
• I am proficient in various CRM tools, ticketing systems, and communication platforms.