Kristine Siaton

About Kristine

Customer Support professional with over 6 years of experience in high-volume remote operations. Proven expertise in managing Data Accuracy and Record Management while leveraging Internet Proficiency to resolve complex user inquiries. Committed to enhancing customer experience through effective use of Remote Collaboration Tools and Administrative Support.

Skills

Experience

• As a POC / Team Leader at VXI Global Holdings, Kristine supervised a team of customer service associates, ensuring KPI compliance and maintaining data accuracy across internal systems.
• She also acted as the Escalation Point of Contact, resolving user inquiries and improving team productivity by 12% through enhanced Record Management and Remote Collaboration.
• Previously, as a Subject Matter Expert, Kristine trained new hires on computer literacy and internet proficiency, reducing onboarding time by 15% and documenting platform issues to cut repeat complaints by 10%.