Lauryn Duma

About Lauryn

Customer Experience & E-commerce Support Professional with 5+ years of experience across e-commerce, wellness, telecommunications, and customer operations. Experienced in multi-channel customer support, Shopify, CRM systems, order management, subscription platforms, affiliate programs, and cross-functional coordination. Proven track record of resolving complex customer issues, improving workflows, and supporting customer retention and engagement.

Skills

Experience

• Customer Experience & E-commerce Support Professional with 5+ years of experience supporting customers across e-commerce, wellness, telecommunications, furniture, and financial services.
• Experienced in Shopify, Zendesk, Help Scout, Stamped, email, chat, social media, and phone support, with hands-on expertise in order management, returns, refunds, exchanges, subscriptions, warranties, and shipping concerns.
• Strong background in 3PL and logistics coordination, CRM/helpdesk systems, customer account management, and cross-functional collaboration, working with teams in fulfillment, product, QA, marketing, and logistics to resolve complex issues.
• Also experienced with Klaviyo, Attentive, Recharge, LoyaltyLion, and Refersion, with a focus on improving customer experience, retention, and support processes.
• Core strengths: E-commerce Customer Support, Shopify Management, Email & Chat Support, Order Management, Returns & Refunds, Subscription Management, 3PL Coordination, CRM/Helpdesk Platforms, Customer Issue Resolution, and Customer Retention.