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Actively looking·29 yrs old7 yrs exp
LEAHNIE DAHILOG
Philippines29 years old·Actively looking for jobs
Senior TalentProfessionalSenior TalentTech-SavvyClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
dah••••••@•••••.com
Profile Created
May 11, 2026
Earliest Availability
Immediate
Current Location
General Trias, Cavite, Philippines
English Level
Professional
About LEAHNIE
Highly skilled Technical Support and Customer Service professional with over 7 years of experience in IT support, troubleshooting, and incident management. Proven ability to deliver exceptional customer service in fast-paced BPO environments, leveraging strong problem-solving and multitasking skills. Adept at managing hardware, software, network connectivity, and utilizing platforms like Salesforce and ServiceNow to ensure efficient issue resolution and high customer satisfaction.
Skills
Technical TroubleshootingNetwork Connectivity TroubleshootingPOS System SupportIncident ManagementSalesforce CRMServiceNowSLA ManagementEmail and Phone SupportRoot Cause AnalysisHardwareSoftware
Experience
- Technical Support and Customer Service professional with over 7 years of experience.
- In her most recent role as CSR Technical Support II at Foundever, she provided Tier 2 technical support for AV equipment to US and EMEA customers, handling 40-60 cases weekly via phone and email while maintaining high customer satisfaction and utilizing Salesforce CRM for accurate documentation and SLA adherence.
- Previously, as a Customer Service Support at Infosys BPM Ltd., she managed administrative tasks, resolved recurring issues, processed weekly requests, and provided support during critical events.
- Her experience also includes diagnosing and resolving technical issues, coordinating escalations, and delivering customer-friendly troubleshooting support as a Technical Support Representative at Infosys BPM Ltd., and providing Level 1 IT support for POS systems, hardware, and software at Cognizant Technology Solutions.
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