Russell Cañete

About Russell

I support clients by helping them stay organized, responsive, and efficient in their daily operations. My focus is on taking workload off their plate so they can concentrate on higher-level tasks and business growth. I handle customer support (email, chat, and phone), appointment scheduling, calendar and inbox management, data entry, and general administrative coordination. I’m also experienced in resolving customer concerns, following up on requests, and making sure tasks are completed accurately and on time. I’ve worked across different markets, mainly in international BPO environments, including: Healthcare support and coordination Technical troubleshooting and customer service Appointment booking and dispatch/scheduling systems Administrative and back-office support for service-based businesses In working remotely, I make it a habit to provide updates, confirm instructions, and clarify details early to avoid errors. I’m also flexible with time zones and can adapt to different workflows, tools, and systems quickly.

Skills

Experience

• Hi, I’m Russ, with over 10 years of experience in the BPO industry, specializing in customer support, technical troubleshooting, appointment scheduling, healthcare coordination, and administrative tasks.
• I am experienced in handling customer inquiries, managing bookings, resolving technical issues, and maintaining organized and efficient operations.
• I have worked with international clients and thrive in fast-paced, high-volume environments.
• I am reliable, detail-oriented, and highly adaptable to new environments and systems.
• Tools Used: Salesforce | Zendesk | CRM | Jira | Slack | Microsoft Office (Word, Excel, Outlook) | Google Workspace (Docs, Sheets, Calendar, Gmail) | Zoom | Microsoft Teams | Avaya | Dialpad | Trello Availability: Full-time or part-time roles | Open to night shifts (US time) | Ready to start immediately